SHIPPING & RETURNS
Let's connect! If you have any questions about an order or need more information about a product on our website, please get in touch!
Please note that we are a small store with a tiny staff and we are not available 24/7 to respond. Our team will respond to any calls and emails as quickly as we can but we do not work around the clock.
We charge a flat shipping fee of €5,5 for domestic BE shipping on orders €70 and under. We offer free shipping on domestic orders over €70. For our international customers, we simply charge you what DHL or UPS charges us – we're not making any money off of shipping, trust us!
As soon as your order ships you will receive an email notification with a link to your tracking. All items will ship out 1-5 business days from your date of purchase.
Thank you so much for your purchase. We hope you are happy with your new product. If you are not completely satisfied with your purchase we accept returns for full-priced items ordered online that are in unused condition, within 10 days of delivery. To request a return simply reply to your order confirmation email or us at firstname.lastname@example.org to request a return authorization and we will respond with additional instructions.
Unfortunately as a small business we cannot offer free returns at this time.
A €10 return shipping fee will be deducted from your refund. We are happy to chat with you via telephone or email to confirm products.